Cancellation policy

Managing your subscription

You can skip a delivery, change how often it ships, pause or cancel from your account. Go to Manage subscription, sign in with the email you ordered with, and you'll see your subscription there.

Subscriptions can be paused or cancelled after your second delivery. Before that, you can skip a delivery or change how often it ships.

A cancellation takes effect before your next billing date, and you won't be charged again. Orders already processed or shipped aren't refundable under this policy; see our Refund policy for the 14-day guarantee.

Rather have us do it? Email hello@totono.co and we'll take care of it.