Refund policy
Totono satisfaction guarantee
We're confident you'll feel the difference — and we'll prove it.
Try Totono for 14 days. If you're not satisfied, we'll give you a full refund and you keep the patches. Give them to a friend, a family member, or anyone dealing with pain. No shipping anything back. No hassle.
How it works:
- Email hello@totono.co within 14 days of delivery with your order number.
- Tell us briefly what didn't work — it helps us keep improving.
- We'll process a full refund within 5–7 business days to your original payment method.
- Keep the patches. Pass them along.
Guarantee terms:
Applies to single box purchases only. One guarantee claim per customer. Must be requested within 14 days of delivery. All bundle orders (2 boxes and above) are final sale. If you're new to Totono, we recommend starting with a single box to try it risk-free before committing to larger orders.
Subscription policy
Subscription orders are non-refundable due to discounted pricing. We recommend trying a single box first with our 14-day guarantee before subscribing.
Pause anytime through your account. Cancel anytime — no minimum commitment. Questions? Email hello@totono.co.
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