Shipping policy
Totono Shipping Policy
Shipping Options and Costs
Totono is pleased to offer a range of shipping options to suit your needs. We utilize USPS, Uni Uni, DHL, or Fedex based on best rates at a certain date for all deliveries, with the following options available:
• Standard Shipping (3-5 business days)
• Expedited Shipping (1-2 business days)
We provide free standard shipping for all domestic orders over $75. Please note that shipping costs for expedited and next-day delivery will be calculated at checkout based on the delivery address and order size.
Processing Time
Our team ensures that orders are processed promptly within 1-2 business days. Orders placed during weekends or holidays will be processed the next business day.
Missing Deliveries
Totono is not responsible for packages marked as "delivered" by the carrier. If your tracking shows delivered but you haven't received your order, contact the carrier directly with your tracking number. If the issue persists, email us at hello@totono.co — we may offer a partial refund, store credit, or replacement at our discretion.
Next Steps for Missing Deliveries: If your package has been marked as delivered but you have not received it, please contact the shipping carrier directly with the tracking number provided for further investigation. If the issue persists, please contact us at hello@totono.co. We may offer a partial refund, store credit, or trial pack replacement at our discretion.
Delivery Times
• Domestic Orders: Typically arrive within 3-5 business days.
• Canada: Delivery times can vary, but generally expect your order to arrive within 7-10 business days.
Tracking Information
You will receive tracking information via email as soon as your order has been shipped, allowing you to monitor its progress to your doorstep.
International Shipping
At this time, we only ship within the domestic United States and to Canada. Please be aware that shipments to Canada may incur additional fees or duties, which are the responsibility of the customer.
Damaged or Lost Items
Totono offers a standard policy for lost or damaged items. If your order is lost or the contents are damaged (excluding outer box damage), please contact our customer service immediately for assistance. We are committed to resolving any issues swiftly.
Customer Service Contact
For any inquiries or concerns regarding your order, you can reach us via email at hello@totono.co or call our toll-free number at 1-877-779-7970. Our dedicated customer service team is here to ensure your satisfaction.
Additional Information
Please allow the same processing times for returns or exchanges as we do for initial shipping. Our goal is to ensure that your experience with Totono is seamless and satisfactory.